Privacy Policy

Effective Date: 20 February 2026

This Privacy Policy outlines how Lunar Nutrition handles your personal and sensitive health information. As a clinical practice, maintaining the confidentiality and security of your data is a fundamental part of the care I provide.

This website, www.lunarnutrition.com.au, is owned and operated by Gretl Irvin (ABN: 19 919 373 746). I comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

If you have any questions or concerns regarding your information, please contact: Gretl Irvin Email: info@lunarnutrition.com.au Location: Queensland, Australia

1. Information I Collect

To provide clinical nutrition services, I must collect specific information that allows me to understand your health status.

  • Personal Information: This includes your name, contact details, date of birth, and occupation.

  • Sensitive Health Information: This includes medical history, pathology results, dietary habits, and lifestyle factors.

  • Technical Data: I may collect your IP address and browsing history via Squarespace or Google Analytics to improve website functionality and user experience.

2. Methods of Collection

I collect information through secure, transparent methods, including:

  • Digital intake forms and questionnaires via SimpleClinic.

  • In-depth clinical consultations (via secure video platform or in-person).

  • Direct email correspondence.

  • Newsletter opt-in forms or website contact forms.

3. Purpose of Collection and Use

Your data is used solely to facilitate the clinical services you have engaged me for. This includes:

  • Developing and delivering personalised nutritional protocols and health advice.

  • Managing administrative tasks such as appointment bookings and billing.

  • Fulfilling legal and professional obligations to identify clients and maintain clinical records.

  • Providing updates regarding the practice or relevant health information you have opted to receive.

Minor’s Privacy: Information regarding children under the age of 18 is only collected with the express consent of a parent or guardian and is stored in accordance with this policy.

4. Disclosure to Third Parties

I do not sell or rent your personal information. Disclosure to third parties occurs only on a "need-to-know" basis for the following reasons:

  • Practice Operations: Utilising SimpleClinic for health record management and Zoho Mail for secure communication.

  • Clinical Requirements: Sharing minimal details (name/address) with pathology labs or supplement distributors (e.g., Ariya Health or Vital.ly) to fulfil your prescriptions or test referrals.

  • Legal Obligations: Disclosing information only if required by law, such as in response to a subpoena or a serious safety concern.

International Disclosure: Some service providers (like Squarespace or Zoho) may store data on servers located overseas. I prioritise providers with high security standards that offer protections consistent with Australian standards.

5. Security and Data Retention

I take significant safeguards to protect your information from unauthorised access, loss, or misuse:

  • Digital Security: Clinical records are managed via SimpleClinic. You can view their security policy here.

  • Controlled Access: Only the Clinical Nutritionist responsible for your care has access to your sensitive health material.

  • Record Retention: Health records are securely stored for a minimum of 7 years as required by Australian law before being destroyed.

6. Cookies and Tracking

My website uses cookies to improve your experience. You can configure your browser to refuse cookies, though this may impact some website features. You may also opt-out of Google Analytics tracking here.

7. Your Rights: Access and Correction

You have the right to access the personal information I hold about you or to request corrections to inaccurate data. I aim to respond to all access and correction requests within 30 days.

8. Concerns and Complaints

If you believe a breach of this policy has occurred, please contact me directly at info@lunarnutrition.com.au so I can investigate and take remedial action.

If you are not satisfied with my response, you may seek a review by contacting:

  • The Office of the Health Ombudsman (QLD)

  • The Office of the Australian Information Commissioner (OAIC)